How do I change my shipping address after I place an order? December 16, 2024 19:13 Updated Please contact us at 1-800-560-9712 (TTY 711). The hours of operation are Monday - Friday from 8 a.m. - 8 p.m. ET. Related articles How do I check my order status online? I changed my address in the “Ship to” area of the website. Why is my primary address not changed? Where can I find my available allowance? Can I use this allowance at my local pharmacy or anywhere else outside the OTC program? What information can I access from the website?