I changed my address in the “Ship to” area of the website. Why is my primary address not changed? November 18, 2024 19:03 Updated If you need to change your primary address, please call the number on the back of your Highmark member ID card. Related articles How do I change my shipping address after I place an order? How do I check my order status online? What information can I access from the website? How do I print an OTC product catalog? Why am I unable to find a product on the website that is listed in the catalog?